Lumine
Contact Us
Need help with your account, policy questions, or technical issues? Reach us using the channels below.
Billing & purchase help
If Stardust or Eclipse did not appear after Stripe checkout, include your Lumine account email, checkout email, Stripe receipt email, purchase amount, product, and purchase date.
Untrusted sign-in or daily free Eclipse limit
If Eclipse keeps saying to wait, waiting alone may not fix it if you keep switching Lumine accounts, browsers, or devices. Sign in with your normal account/device, use the Account Security trusted-device email, or use Free access. If the daily free bonus was already used, paid Stardust and active Eclipse memberships still work; making another account will not reset the free bonus.
Live community support
For quick community help, join our Discord server and open a support request in the appropriate channel.
Response times
We typically respond to emails within 1–2 business days. Include your account email and a short summary so we can assist quickly.